SHIPPING, RETURNS & REFUNDS POLICY
We want your order to arrive safely and as smoothly as possible. Below you'll find information about our order processing times, shipping options, delivery requirements, and returns and refunds. if you have any questions, please Contact Us.
Order Processing
Most orders are processed within 1-3 business days after payment has been received. Bulky items that require special handling, such as bonnet protectors, may take an additional 2-5 business days for processing and dispatch.
Processing times are separate from shipping and delivery times.
Shipping and Delivery
Where we ship: We ship most products throughout Australia and to New Zealand. For Australia, live shipping rates are available at checkout. For orders from New Zealand, please Contact Us for a shipping quote before placing your order; if quote is accepted, you will receive a link to complete the order. Additionally, based on individual requests, some of the products may be shipped to other destinations - please Contact Us for a quote should you need this option.
Cost of shipping. Live shipping rates to Australia appear in your cart once you enter your shipping details, before you finalise your purchase and pay. Shipping rates depend on the item's weight and dimensions, as well as your delivery destination. At checkout, the most cost effective shipping option will be displayed by default. If you prefer an alternative shipping arrangement, please Contact Us and we will do our best to accommodate your request.
Express and special delivery. If you need a service such as next-day delivery, Contact Us before you place the order for a confirmation and quote. Special delivery services are subject to carrier availability and destination.
Oversized and bulky items. Bonnet protectors and many weathershields cannot be shipped to PO Boxes and Parcel Locker locations. For these items, please provide a valid residential or business street address to help ensure successful delivery.
Estimated delivery dates. When you place your order, estimated shipping and delivery dates are based on product availability, your delivery destination and available shipping options. All delivery dates and timeframes are estimates only and may be affected by carrier delays or circumstances beyond our control.
Carriers. We primarily use Couriers Please and Australia Post to deliver orders. We may use alternative carriers where necessary, depending on the product, destination and delivery requirements.
Where your order ships from. All orders are dispatched from our own stock at our warehouse based in Macquarie Park NSW 2113. We do not dropship products from third-party suppliers.
Damaged, incorrect or lost parcels. Please check your order on delivery and contact us within 7 days if an item is damaged or incorrect. Include your order number and clear photos of the issue so we can assess it and help resolve the problem. If your parcel appears to be lost in transit, please contact us so we can investigate. Where an order is confirmed lost, we will work with you to arrange an appropriate resolution, such as replacement or refund.
Your consumer rights are not affected by these timeframes and procedures.
International duties and taxes. For orders shipped outside Australia, you are responsible for any applicable import duties, customs charges, taxes or other fees imposed by the destination country, unless otherwise stated at checkout or agreed with us. Please check your local import requirements before placing an international order.
Returns & Refunds
Faulty, damaged or incorrect items. If you receive a faulty, damaged or incorrect item, please Contact Us with your order number, a description of the issue and clear photos showing the fault, damage or item received. We will assess the issue and arrange an appropriate remedy, which may include repair, replacement or refund, depending on the situation.
Change of mind. You can return most items that are new, unopened and unused within 30 days of delivery. Items must be in their original condition, with all packaging, fittings, accessories and paperwork supplied with the order. Return shipping costs are the customer's responsibility.
How to return. To request a return Contact Us with your order number and product details. We will reply with return instructions. Please do not post an item back before revceiving our return instructions. This helps us identify your return and process it efficiently.
Refund timing. Once your returned item has been received and assessed, we will process any applicable refund as promptly as possible. As a general guide, please allow up to four weeks from the date you lodge your return parcel with the shipping carrier for the refund to reach you, although refunds are often completed sooner. This timeframe may include the return transit to our warehouse (typically 3 to 10 business days), our return assessment and processing (1 to 5 business days), and bank or payment provider processing (1 to 10 business days).
If something isn't right with your order, please Contact Us - we'll do our best to find a fair and practical solution and make your experience with us a positive one.
Thank you for shopping with us!