TERMS AND CONDITIONS
Last updated: 1 September 2026
These Terms and Conditions apply to purchases made through WindowVisors.com.au (the "Website").
WindowVisors.coml.au is operated by WindowVisors (ABN 89 652 236 104), a business operated by an Australian sole trader. In these Terms, "we", "us", and "our" refer to WindowVisors; "you" and "your" refer to the person purchasing products from us.
By placing an order through our Website you agree to these Terms and Conditions.
1. Orders and Acceptance
When you place an order, you are making an offer to purchase the products in your order at the displayed price, subject to these Terms and Conditions.
We accept your order when we dispatch the products or otherwise confirm acceptance of your order. An order confirmation email acknowledging receipt of your order does not necessarily mean that the order has been accepted.
We may decline or cancel an order where reasonably necessary, including where a product is unavailable, a pricing or listing error has occurred, payment cannot be verified, or delivery cannot reasonably be arranged.
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled order.
Please check your product selection, vehicle details, contact information and delivery address carefully before completing your purchase.
2. Product Information and Compatibility
We take reasonable care to ensure that product descriptions, images, specifications and compatibility information on our Website are accurate and up to date. However, product images are illustrative, and minor variations in colour, finish or appearance may occur.
Our products are aftermarket accessories designed for particular vehicle makes, models and model years. Vehicle specifications and configurations can vary, including between vehicles of the same make, model and year.
Our Website provides general product compatibility information and advice based on the information available to us. This information is intended to assist your selection but is not a guarantee that a product will be suitable for every individual vehicle or configuration.
You are responsible for checking that a product is suitable for your particular vehicle before purchasing and installing it. This includes verifying dimensions, mounting points, trim, existing accessories, sensors, cameras, driver-assistance systems and any other relevant vehicle-specific requirements.
If you are unsure about compatibility or installation requirements, we recommend checking with your vehicle manufacturer, dealer or a suitably qualified professional before purchasing or installing the product. You may also contact us for general compatibility advice before ordering.
If you choose to proceed without independently verifying the suitability of a product for your vehicle, you accept responsibility for that decision.
Our products are aftermarket accessories and are not manufactured, endorsed or approved by vehicle manufacturers unless expressly stated otherwise. Vehicle makes, models and manufacturer names are used to identify the intended application or compatibility of our products.
3. Prices, Discounts and Payment
All prices are displayed in Australian dollars (AUD). Prices include GST where applicable. Shipping costs are calculated separately and displayed at checkout unless otherwise stated.
We take reasonable care when displaying prices and product information. If a clear pricing or listing error occurs, we may contact you to explain the error and offer the option of proceeding at the correct price or cancelling the order for a full refund. We will not charge an increased price without your agreement.
Discount codes are subject to the conditions stated with the relevant offer. Unless otherwise specified:
- Only one discount code may be used per order.
- Discount codes cannot be combined with other offers.
- Discount codes have no cash value and cannot be redeemed for cash.
- Discount codes are valid only for the specified products, product categories, customers and promotional periods.
- Discount codes cannot be applied retrospectively to completed orders.
We may withdraw or refuse a discount code where it has expired, been used contrary to its stated conditions or been obtained or used improperly.
We accept the payment methods displayed at checkout, which may include eligible credit and debit cards, digital wallets such as PayPal, Afterpay, Zip and similar providers. Payment in full is required before we process an order unless we agree otherwise.
Payments are processed by the relevant payment provider. We do not store your full payment card number. Purchases made using Zip are also subject to Zip's applicable terms and conditions.
4. Pre-Orders and Out-of-Stock Products
Where we accept pre-orders, payment is due at the time of ordering unless otherwise stated. Pre-ordered products will be dispatched when stock becomes available.
Any advertised arrival or dispatch date for a pre-order is an estimate, not a guarantee. If a pre-order is significantly delayed, we will notify you and provide an update. You may choose to continue waiting or cancel the affected order for a full refund. You may also request cancellation of a pre-order before dispatch. We will confirm the cancellation and arrange a refund, subject to any applicable legal requirements.
If an item becomes unavailable after you place an order, we will contact you to discuss the available options, including cancellation and a refund.
5. Shipping and Delivery
We dispatch orders from our warehouse in Macquarie Park, NSW 2113. We hold and ship our own stock and do not dropship products from third-party suppliers.
We ship most products throughout Australia and to New Zealand. International shipping to other destinations may be available by request and quotation.
Shipping rates for Australian orders are calculated at checkout based on the weight and dimensions of the products and the delivery destination. If a delivery address requires a special shipping arrangement, we may need to provide a separate quote before accepting the order.
Most orders are processed within 1-3 business days after payment has been received and the necessary order and delivery details are complete. Bulky items requiring special handling, including bonnet protectors and some weathershields, may require an additional 2-5 business days.
We primarily use Couriers Please and Australia Post, but may use other carriers where appropriate.
Delivery timeframes are estimates only and may vary due to the destination, carrier operations, weather, public holidays or other circumstances outside our reasonable control.
Some bulky or oversized products cannot be delivered to PO Boxes or Parcel Lockers. Where applicable, you must provide a valid residential or business street address. Please ensure that your delivery details are accurate and that the delivery address can safely receive the order.
Ownership of the products passes to you once we have received full payment. Risk in the products passes to you upon delivery, subject to applicable law.
Please check your order upon delivery and contact us as soon as reasonably possible if an item is damaged, missing or incorrect. We appreciate being notified within 7 days, with your order number and relevant photographs, so we can investigate promptly. This request does not limit your statutory rights.
If a parcel appears to be lost in transit, contact us so we can investigate with the carrier. Where an order is confirmed lost, we will arrange an appropriate remedy, including a replacement or refund where applicable.
For orders delivered outside Australia, you are responsible for applicable import duties, customs charges, taxes and other fees imposed by the destination country, unless otherwise stated or agreed.
6. Optional Installation Service
We offer optional on-site installation for eligible products purchased from us. Installation is available by appointment at our Macquarie Park, NSW 2113 location.
Appointments must be booked in advance and are subject to availability. We may occasionally need to reschedule an appointment and will provide as much notice as reasonably possible.
Please bring your vehicle clean and dry, as appropriate surface preparation is important for adhesive bonding.
We will carry out installation services with due care and skill. Please tell us about any existing damage, previous repairs, loose trim or other relevant conditions before installation begins. We are not responsible for pre-existing vehicle conditions or damage that was not caused by our installation work.
If you install a product yourself, you should follow the supplied installation instructions, including surface preparation, fitting requirements and any recommended adhesive curing time.
Damage caused by incorrect installation, unauthorised modification or misuse may not be covered by any additional product warranty we offer.
7. Returns, Refunds and Exchanges
Our products come with applicable consumer guarantees which apply in addition to any voluntary returns policy or additional warranty we offer.
If you receive a faulty, damaged or incorrect product, please Contact Us with your order number, a description of the issue and clear photographs where relevant. We will assess the issue and provide the remedy as required. Where appropriate, we will arrange a repair, replacement or refund.
We accept change-of-mind returns for most products that are new, unused and uninstalled, provided the return is requested within 30 days of delivery. Products must be returned in their original condition and packaging, including all fittings, hardware, accessories and paperwork supplied with the order.
Return shipping costs are the customer's responsibility for change-of-mind returns.
This policy includes cases where you selected the wrong vehicle fitment. Please check compatibility carefully before ordering.
Please Contact Us before returning any product. Include your order number, the product details and the reason for the return. We will provide return instructions and advise you of any further information required. Please do not send a product back before receiving our instructions.
Approved refunds will generally be made to the original payment method, and we will normally process the refund within 1-5 business days after receiving and checking the returned product. The time for funds to appear in your account may depend on your payment provider or financial institution.
8. Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or liability that cannot lawfully be excluded, restricted or modified, including the Australian Consumer Law.
To the extent permitted by law, we are not liable for loss that is not reasonably foreseeable or for indirect or consequential loss arising from the use of our Website or products.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including carrier disruptions, natural events, supply interruptions, or other unforeseen events.
9. Website Content and Intellectual Property
Unless otherwise stated, content on our Website, including text, product photographs, graphics, logos and other materials, is owned by us or used under licence.
You must not reproduce, distribute or commercially use our Website content without our prior written permission.
We take reasonable care to maintain accurate Website information, but errors, omissions or outdated information may occasionally occur. We may correct errors or update product information when necessary.
Our Website may contain links to third-party websites. These links are provided for convenience, and we do not control the content or practices of those websites.
10. Changes to These Terms
We may update these Terms from time to time. The version applicable to an order will generally be the version in effect when the order is placed, subject to any changes required by law or agreed with you.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from them.
12. Contact Us
If you have questions about these Terms, an order, product compatibility, installation or returns, please contact us:
WindowVisors
Phone: 1800 VISORS
Email: info@windowvisors.com.au
Address: 7 Khartoum Rd, Macquarie Park NSW 2113
(visits by appointment only)